Patient Rights and Responsibilities

Patient Rights:

You have the right to....

• Be treated with respect, dignity and consideration of your cultural, psychosocial, spiritual and personal values, beliefs and preferences.
• Be free from neglect, exploitation and mental, physical, sexual and verbal abuse while under the care of Student Life Student Health Services (SLSHS).
• Receive the best care available without regard to national origin, race, age, gender, religious beliefs, sexual orientation, disability or illness.
• Know the identity and professional status of individuals providing your care.
• Obtain information concerning your diagnosis, treatment and prognosis including a list of current medications.
• Be informed about the outcomes of care, including unanticipated outcomes. 
• Have your pain assessed, treated and managed appropriately.
• Participate in decisions involving your health care.
• Refuse care, treatment or services in accordance with the laws and regulations, understanding the medical  consequences of such action.
• Refuse participation in research studies.
• Expect confidential treatment of disclosures and records and approve or refuse the release, except where required by law.
• Experience a safe and accessible environment.
• Receive an itemized statement of the services including charges and payment policies upon request.
• Communicate concerns and/or recommend changes in policies and services.

Patient Responsibilities:

You have the responsibility to...

• Provide accurate and complete information for proper evaluation and treatment.
• Follow recommended treatment plan, ask questions or discuss concerns when you do not understand or agree with the treatment plan.
• Be respectful and considerate of other patients, SLSHS staff and the facility.
• Follow appropriate rules and regulations.
• Keep appointments or to notify SLSHS when you are unable to do so.
• Fulfill financial obligations in a timely manner.
• Be familiar with your health insurance coverage and provide information necessary for appropriate provider referral, if needed.

Patients with questions about access or to request accommodations for a disability should inform their medical provider via a secure message through My BuckMD, or call 614-292-4321, prior to the appointment.